Brookstone Reviews

I emailed them about an order with a warranty I purchased for a wireless massager that won't charge about a year later. Their reply was some beloni about filing for bankruptcy, and therefore, they can't honor it and they haven't even kept a record of my order. That is not a good excuse, because a lot of companies are sold. This does not justify stealing warranty money. They will not even refund for the warranty itself. Never make the mistake of buying their products.

Purchased a small electronic item at the PDX Hudson news store (wireless connector). The product is fine (never opened) but the company or companies overseeing customer service for the bankrupt Brookstone have been stonewalling on a return now over a month an a half, on a 60 day return policy still applicable. Now they say the item was not returnable in the first place since it falls under their Covid caution rules. This was never mentioned in my first return request when they simply asked for proof of purchase and receipt copies, which ate up 6 weeks of hassle. Buyer beware of Brookstone or Hudson Group which sells their devices in airports. They are not reputable.

Bought a $5000+ massage chair from this lousy company plus paid hundreds more for the extended warranty only to be told a year and a half later when the chair is having issues, the company filed bankruptcy and my warranty is no longer valid and on top of that it's a store brand chair they didn't have the business knowledge enough to patent their products so you can't even purchase parts what a horrible way to treat customers and from the looks of it this is something this company does often to release themselves from warranties and other financial obligations

Yesterday, I discovered that the two gift cards worth almost $200 are no longer valid. Surprisingly enough and unbeknownst to their customer's, Brookstone filed for Bankruptcy, closed their stores and re-opened approximately two months later but wiped their hands of all outstanding gift cards—what a MESS! Not recommended!

Have a land and sea rover I purchased the grandsons. Seems that Crookstone no longer supports the app so any owners are SOL as the device won't work without it. The "current" Crook-stone owners state via the customer support line …"our developers are working on getting an app"…. Don't hold your breath! Avoid this place and boycott purchasing from them!

False advertisement. Poor customer support. Even though this is due to brookstone negligence, I have to pay the return shipping costs. Still waiting on my remaining refund. Original purchase date of 4/30/21.5-8 business days my@$$.

I purchased a heat massager for legs fir my husband for Christmas. After opening on Christmas he called his Dr to make sure he could use it. His Dr did not recommend he use it because of his HBP. Well, unfortunately the next day we both showed symptoms of Covid and tested positive. My husband was hospitalized I recovered at home. We are just getting around now so I called Brookstone several times to speak to a supervisor. I was told no returns after 30 days. I explained that we were sick, my husband was in hospital they still said no. They told me to contact the vendor, ReAthlete. I did and received the same answer, no returns after 30 days. We are retirees in a fixed inches, and these are unprecedented times ( Covid)
How can burn cinpanies be so unfeeling and cold. I will NEVER buy anything from Brookstone again.
Oh and they get one star only because they will not let me submit with no stars.

This is a SCAM. THE NEW BROOKSTONE HAS ZERO CUSTOMER SERVICE. MY SHIPPING NUMBER IS BOGOS. IT DOESNT EXIST. NO WORKING PHONE NOTHING

I submitted a request for service for my noise canceling headphones on June 17. I received a reply that a ticket was opened and it would be addressed in the order received. I have not received any further response. I have sent follow up messages asking for a response. I have now sent another message. This is five months since my original request. They must have a huge number of service requests since it has been five months and my original request has still not been addressed.

A desk was featured on their website for $99.95. When attempting to check out, the shipping information could not be entered. When I reached out to their customer service both via email and phone to let them know item is being shipped a residential address in the U.S. so shipping should not be an problem, they stated they would fix the issue and then contact me when it has been resolved and price would be honored since it was in my cart. A few minutes later, I received an automatic email that reminded me to 'don't forget' to check out the items that were currently sitting in my cart. The first attachment reflects this. About three weeks later, after receiving numerous marketing emails from them (but no follow up email to the initial issue,) I emailed them again. I received the following response: 'Thank you for your email. Our team has fixed the issue and you can now check out. However, there was an error on the site so the price of 99.95 could not be honored.' Then they followed that up with an empty 'sorry for any inconvenience' cut and paste apology. I did speak to a supervisor who seemed like she was reading from a script with the same empty 'I'm sorry and I understand but there's nothing I can do' line. No, there is something you can do, honor the price and and not lie to the consumer. False advertisement is not a good look for any company. If Brookstone is adamant about saving a few bucks to renege on their promise, I highly doubt their business model will hold any water in the years to come.